:root{--pqr-navy:#10213f;--pqr-blue:#234574;--pqr-bg:#f4f7fb;--pqr-line:#dce5f0;--pqr-muted:#64748b;--pqr-green:#11855b;--pqr-danger:#b42335}
*{box-sizing:border-box}.pqr-page{min-height:70vh;padding:28px max(18px,calc((100vw - 1120px)/2));background:var(--pqr-bg);color:#17233b;font-family:Arial,sans-serif}.pqr-public{padding-bottom:70px}.pqr-hero{margin-bottom:14px;padding:26px 30px;border-radius:18px;background:linear-gradient(135deg,var(--pqr-navy),#274879);box-shadow:0 10px 26px rgba(16,33,63,.13)}.pqr-hero,.pqr-hero h1,.pqr-hero p,.pqr-hero span{color:#fff!important}.pqr-hero>span,.pqr-admin-head>div>span{font-size:10px;font-weight:850;letter-spacing:.13em;text-transform:uppercase}.pqr-hero h1,.pqr-admin-head h1{margin:5px 0;font-size:28px;font-weight:850;line-height:1.15}.pqr-hero p,.pqr-admin-head p{margin:0;font-size:13px;opacity:.85}
.pqr-progress{display:grid;grid-template-columns:repeat(7,1fr);gap:6px;margin:0 0 14px;padding:12px 14px;border:1px solid var(--pqr-line);border-radius:14px;background:#fff}.pqr-progress span{display:flex;align-items:center;justify-content:center;gap:6px;color:var(--pqr-muted);font-size:10px;font-weight:750;white-space:nowrap}.pqr-progress b{display:grid;place-items:center;width:22px;height:22px;border-radius:50%;background:#edf2f8;color:var(--pqr-navy);font-size:10px}
.pqr-form{display:grid;gap:13px}.pqr-card{position:relative;padding:20px 22px;border:1px solid var(--pqr-line);border-radius:16px;background:#fff;box-shadow:0 4px 15px rgba(15,35,65,.04)}.pqr-card--intro{padding-top:15px;padding-bottom:15px}.pqr-section-head{display:flex;align-items:flex-start;gap:11px;margin-bottom:17px}.pqr-section-head>span{display:grid;place-items:center;flex:0 0 30px;width:30px;height:30px;border-radius:9px;background:#edf2f8;color:var(--pqr-navy);font-size:11px;font-weight:900}.pqr-section-head h2{margin:0;color:var(--pqr-navy);font-size:18px;font-weight:850;line-height:1.2}.pqr-section-head p{margin:3px 0 0;color:var(--pqr-muted);font-size:11px;line-height:1.4}.pqr-card--intro .pqr-section-head{align-items:center;margin:0}.pqr-grid,.pqr-read-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px 15px}.pqr-wide{grid-column:1/-1}.pqr-card label,.pqr-card legend{display:block;margin:0;color:var(--pqr-navy);font-size:12px;font-weight:800}.pqr-card label em,.pqr-card legend em{color:#d7263d;font-style:normal}.pqr-card legend small{color:var(--pqr-muted);font-weight:500}.pqr-card input,.pqr-card select,.pqr-card textarea{display:block;width:100%;min-height:42px;margin-top:6px;padding:9px 11px;border:1px solid #cfd9e7;border-radius:10px;background:#fff;color:#17233b;font:inherit;font-size:13px;outline:none;transition:border-color .18s ease,box-shadow .18s ease}.pqr-card textarea{min-height:110px;resize:vertical;line-height:1.5}.pqr-card input:focus,.pqr-card select:focus,.pqr-card textarea:focus{border-color:var(--pqr-blue);box-shadow:0 0 0 3px rgba(35,69,116,.09)}.pqr-card fieldset{margin:0 0 15px;padding:0;border:0}.pqr-card fieldset:last-of-type{margin-bottom:9px}
.pqr-search{display:grid;grid-template-columns:minmax(0,1fr) 118px;gap:7px}.pqr-search input{min-width:0}.pqr-search button{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:42px;margin-top:6px;padding:0 12px;border:0;border-radius:10px;background:var(--pqr-navy);color:#fff;font-size:12px;font-weight:850;white-space:nowrap;cursor:pointer}.pqr-search button:disabled{cursor:wait;opacity:.65}.pqr-field-status{display:block;min-height:16px;margin-top:5px;color:var(--pqr-muted);font-size:10px;font-weight:600}.pqr-field-status.is-success{color:#087a52}.pqr-field-status.is-error{color:var(--pqr-danger)}.pqr-field-status.is-warning{color:#9a6400}.pqr-field-status.is-loading{color:var(--pqr-blue)}
.pqr-options{display:flex;flex-wrap:wrap;gap:7px;margin-top:8px}.pqr-options label{cursor:pointer}.pqr-options input{position:absolute;width:1px;height:1px;opacity:0}.pqr-options span{display:block;padding:8px 11px;border:1px solid var(--pqr-line);border-radius:999px;background:#f8fafc;color:#334155;font-size:11px;font-weight:750;transition:.16s ease}.pqr-options input:focus-visible+span{outline:3px solid rgba(35,69,116,.17)}.pqr-options input:checked+span{border-color:var(--pqr-navy);background:var(--pqr-navy);color:#fff}.pqr-conditional{margin-top:12px!important;padding:13px;border:1px solid #dbe5f2;border-radius:11px;background:#f8fafc}.pqr-conditional[hidden]{display:none!important}.pqr-counter{display:block;margin-top:5px;color:var(--pqr-muted);font-size:10px;font-weight:500;text-align:right}
.pqr-upload{position:relative;display:flex!important;min-height:138px;flex-direction:column;align-items:center;justify-content:center;gap:4px;padding:18px!important;border:2px dashed #b8c7da;border-radius:13px;background:linear-gradient(180deg,#fbfdff,#f7faff);text-align:center;cursor:pointer;transition:.18s ease}.pqr-upload:hover,.pqr-upload.is-dragging{border-color:var(--pqr-blue);background:#eef4fb;transform:translateY(-1px)}.pqr-upload>i{margin-bottom:2px;color:var(--pqr-navy);font-size:27px}.pqr-upload>strong{color:var(--pqr-navy);font-size:13px}.pqr-upload>span,.pqr-upload>small{color:var(--pqr-muted);font-size:10px;font-weight:500}.pqr-upload input[type=file]{position:absolute!important;width:1px!important;height:1px!important;margin:-1px!important;padding:0!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important;opacity:0}.pqr-file-list{display:grid;gap:7px;margin-top:10px}.pqr-file-item{display:grid;grid-template-columns:32px minmax(0,1fr) 180px 34px;align-items:center;gap:9px;padding:8px 10px;border:1px solid var(--pqr-line);border-radius:11px;background:#f8fafc}.pqr-file-item>i{display:grid;place-items:center;width:32px;height:32px;border-radius:9px;background:#e8f5ef;color:var(--pqr-green);font-size:16px}.pqr-file-item>div{min-width:0}.pqr-file-item>div strong{display:block;overflow:hidden;color:#27364f;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.pqr-file-item>div small{display:block;margin-top:2px;color:var(--pqr-muted);font-size:9px}.pqr-file-item label{display:grid;grid-template-columns:auto 1fr;align-items:center;gap:6px;color:var(--pqr-muted);font-size:9px}.pqr-file-item select{min-height:34px;margin:0;padding:6px 8px;font-size:11px}.pqr-file-item>button{display:grid;place-items:center;width:32px;height:32px;border:0;border-radius:9px;background:#fff;color:#8a3540;cursor:pointer}.pqr-file-item>button:hover{background:#ffecef;color:#b42335}
.pqr-review{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-bottom:16px}.pqr-review p{min-width:0;margin:0;padding:11px;border:1px solid #e6ebf2;border-radius:10px;background:#f8fafc}.pqr-review span{display:block;margin-bottom:3px;color:var(--pqr-muted);font-size:9px;font-weight:750;text-transform:uppercase}.pqr-review strong{display:block;overflow:hidden;color:var(--pqr-navy);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.pqr-consent{display:flex!important;align-items:center;justify-content:center;gap:8px;margin:0 0 13px!important}.pqr-consent input{flex:0 0 17px;width:17px;height:17px;min-height:0;margin:0;accent-color:var(--pqr-navy)}.pqr-consent span{font-size:11px;font-weight:700}.pqr-confirm{text-align:center}.pqr-confirm .pqr-section-head{text-align:left}.pqr-primary,.pqr-secondary{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:40px;padding:0 16px;border:0;border-radius:10px;background:var(--pqr-navy);color:#fff!important;font-size:12px;font-weight:850;text-decoration:none!important;cursor:pointer}.pqr-primary:disabled{cursor:wait;opacity:.7}.pqr-submit{min-width:184px}.pqr-submit-status{min-height:15px;margin:7px 0 0;color:var(--pqr-muted);font-size:10px}.pqr-secondary{border:1px solid var(--pqr-line);background:#fff;color:var(--pqr-navy)!important}.pqr-alert{padding:12px 15px;margin-bottom:13px;border-radius:11px;background:#fff0f1;color:var(--pqr-danger);font-size:12px}.pqr-alert p{margin:0}
/* Administracion */
.pqr-success{max-width:720px;margin:40px auto;padding:45px;border:1px solid var(--pqr-line);border-radius:24px;background:#fff;text-align:center}.pqr-success>i{font-size:62px;color:var(--pqr-green)}.pqr-case-number{padding:12px;border-radius:11px;background:#edf4ff;font-size:18px}.pqr-admin-head{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:22px}.pqr-head-actions{display:flex;gap:8px}.pqr-stats{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;margin-bottom:18px}.pqr-stats article{padding:18px;border:1px solid var(--pqr-line);border-radius:15px;background:#fff}.pqr-stats strong{display:block;font-size:25px;color:var(--pqr-navy)}.pqr-stats span{font-size:11px;color:var(--pqr-muted)}.pqr-filters{display:grid;grid-template-columns:2fr repeat(6,1fr);gap:8px;margin-bottom:16px}.pqr-filters input,.pqr-filters select{min-width:0;padding:10px;border:1px solid var(--pqr-line);border-radius:10px;background:#fff}.pqr-table-wrap{overflow:auto;border:1px solid var(--pqr-line);border-radius:16px;background:#fff}.pqr-table{width:100%;min-width:1000px;border-collapse:collapse}.pqr-table th,.pqr-table td{padding:13px;border-bottom:1px solid #edf1f6;text-align:left;font-size:12px;vertical-align:top}.pqr-table th{background:#f8fafc;color:var(--pqr-navy)}.pqr-table td small{display:block;margin-top:3px;color:var(--pqr-muted)}.pqr-badge{display:inline-block;padding:5px 8px;border-radius:999px;background:#eaf0f8;color:var(--pqr-navy);font-weight:800}.pqr-actions{white-space:nowrap}.pqr-actions a{margin-right:8px}.pqr-detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:18px;align-items:start}.pqr-detail-grid main{display:grid;gap:14px}.pqr-card summary{cursor:pointer;color:var(--pqr-navy);font-size:17px;font-weight:850}.pqr-card summary+*{margin-top:20px}.pqr-read-grid p{margin:0;padding:10px;border-radius:10px;background:#f8fafc}.pqr-read-grid b{display:block;margin-bottom:3px;font-size:11px;color:var(--pqr-muted)}.pqr-sticky{position:sticky;top:90px}.pqr-action-list article,.pqr-timeline article{padding:11px 0;border-bottom:1px solid var(--pqr-line)}.pqr-action-list span,.pqr-timeline span{display:block;color:var(--pqr-muted);font-size:11px}.pqr-user-list{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin-bottom:18px}.pqr-user-list label{display:flex;align-items:center;gap:10px;padding:11px;border:1px solid var(--pqr-line);border-radius:11px}.pqr-user-list input{width:auto;margin:0}.pqr-user-list small{display:block;color:var(--pqr-muted)}
/* Acceso flotante */
.pqr-float{position:fixed;right:21px;bottom:96px;z-index:900;display:flex;width:56px;height:56px;align-items:center;justify-content:center;overflow:hidden;padding:0;border:0;border-radius:999px;background:var(--pqr-navy);color:#fff!important;font-weight:800;text-decoration:none!important;white-space:nowrap;box-shadow:0 7px 20px rgba(16,33,63,.22);transition:width .22s ease,padding .22s ease,transform .2s ease}.pqr-float i{position:absolute;left:50%;top:calc(50% + 1px);width:24px;height:24px;margin:0;color:#fff;font-size:24px;line-height:1;text-align:center;transform:translate(-50%,-50%)}.pqr-float span{display:block;max-width:0;overflow:hidden;opacity:0;transition:max-width .22s ease,opacity .16s ease}@media(hover:hover) and (pointer:fine){.pqr-float:hover{width:204px;padding:0 18px;justify-content:flex-start;transform:translateY(-2px)}.pqr-float:hover i{position:static;width:24px;flex:0 0 24px;transform:none}.pqr-float:hover span{max-width:150px;margin-left:8px;opacity:1}}.pqr-float:focus-visible{outline:3px solid rgba(35,69,116,.25);outline-offset:3px}
@media(max-width:900px){.pqr-page{padding:20px 12px}.pqr-grid,.pqr-read-grid,.pqr-detail-grid{grid-template-columns:1fr}.pqr-wide{grid-column:auto}.pqr-progress span{font-size:0}.pqr-progress b{font-size:10px}.pqr-stats{grid-template-columns:repeat(2,1fr)}.pqr-filters{grid-template-columns:1fr 1fr}.pqr-admin-head{align-items:flex-start;flex-direction:column}.pqr-sticky{position:static}.pqr-user-list{grid-template-columns:1fr}.pqr-review{grid-template-columns:repeat(2,1fr)}}
@media(max-width:600px){.pqr-hero{padding:22px 18px}.pqr-hero h1{font-size:24px}.pqr-progress{gap:3px;padding:9px}.pqr-card{padding:17px 14px}.pqr-search{grid-template-columns:1fr}.pqr-search button{width:100%;margin-top:0}.pqr-file-item{grid-template-columns:30px minmax(0,1fr) 32px}.pqr-file-item label{grid-column:1/-1;grid-row:2}.pqr-file-item>button{grid-column:3;grid-row:1}.pqr-review{grid-template-columns:1fr 1fr}.pqr-consent{align-items:flex-start!important;text-align:left}.pqr-filters{grid-template-columns:1fr}.pqr-float{right:21px;bottom:94px}}
.pqr-progress span.is-complete{color:var(--pqr-green)}.pqr-progress span.is-complete b{background:#e6f5ee;color:var(--pqr-green)}

/* Formulario corporativo por etapas */
.pqr-wizard-page{width:100%;max-width:none;overflow-x:hidden;padding-top:24px}.pqr-wizard-page .pqr-hero{max-width:1040px;margin-left:auto;margin-right:auto}.pqr-wizard-steps{display:grid;grid-template-columns:auto 58px auto 58px auto;align-items:start;justify-content:center;gap:14px;max-width:700px;margin:22px auto 30px}.pqr-wizard-steps>div{height:1px;margin-top:21px;background:#cfd7e3}.pqr-wizard-steps button{display:flex;width:86px;flex-direction:column;align-items:center;gap:7px;padding:0;border:0;background:transparent;color:#607089;font-size:11px;font-weight:650;cursor:pointer}.pqr-wizard-steps button:disabled{cursor:default}.pqr-wizard-steps button i{display:grid;place-items:center;width:44px;height:44px;border:1px solid #d9e0ea;border-radius:50%;background:#f8fafc;color:#718096;font-size:18px;box-shadow:0 0 0 0 transparent;transition:.2s ease}.pqr-wizard-steps button.is-active{color:var(--pqr-navy);font-weight:850}.pqr-wizard-steps button.is-active i{border-color:var(--pqr-navy);background:var(--pqr-navy);color:#fff;box-shadow:0 0 0 4px rgba(16,33,63,.13)}.pqr-wizard-steps button.is-complete:not(.is-active) i{border-color:#b9d8ca;background:#eaf6f0;color:var(--pqr-green)}
.pqr-wizard{display:block;max-width:1040px;margin:0 auto}.pqr-wizard-panel{padding:28px 30px 24px;border:1px solid #e3e8ef;border-radius:16px;background:#fff;box-shadow:0 8px 24px rgba(15,35,65,.08);animation:pqrPanelIn .22s ease}.pqr-wizard-panel[hidden]{display:none!important}@keyframes pqrPanelIn{from{opacity:.25;transform:translateY(5px)}to{opacity:1;transform:none}}.pqr-wizard-panel>header{margin-bottom:22px}.pqr-wizard-panel>header h2{margin:0;color:var(--pqr-navy);font-size:21px;font-weight:850}.pqr-wizard-panel>header p{margin:5px 0 0;color:var(--pqr-muted);font-size:12px}.pqr-wizard-panel label,.pqr-wizard-panel legend{display:block;margin:0;color:var(--pqr-navy);font-size:12px;font-weight:800}.pqr-wizard-panel label em,.pqr-wizard-panel legend em{color:#d7263d;font-style:normal}.pqr-wizard-panel legend small{color:var(--pqr-muted);font-weight:500}.pqr-wizard-panel input,.pqr-wizard-panel select,.pqr-wizard-panel textarea{display:block;width:100%;min-height:42px;margin-top:6px;padding:9px 11px;border:1px solid #d5dce6;border-radius:9px;background:#fff;color:#17233b;font:inherit;font-size:13px;outline:none;transition:border-color .18s ease,box-shadow .18s ease}.pqr-wizard-panel input::placeholder,.pqr-wizard-panel textarea::placeholder{color:#8a96a8}.pqr-wizard-panel input:focus,.pqr-wizard-panel select:focus,.pqr-wizard-panel textarea:focus{border-color:var(--pqr-navy);box-shadow:0 0 0 3px rgba(16,33,63,.08)}.pqr-wizard-panel textarea{min-height:118px;resize:vertical;line-height:1.5}.pqr-wizard-panel fieldset{margin:0 0 20px;padding:0;border:0}.pqr-auto-note{display:flex;align-items:center;gap:9px;margin:-5px 0 19px;padding:10px 12px;border-radius:9px;background:#f1f5fa;color:#52627a;font-size:11px}.pqr-auto-note i{color:var(--pqr-blue);font-size:15px}.pqr-subsection{margin:25px 0 15px;padding-top:20px;border-top:1px solid #e8edf3}.pqr-subsection h3{margin:0;color:var(--pqr-navy);font-size:15px;font-weight:850}.pqr-subsection p{margin:3px 0 0;color:var(--pqr-muted);font-size:11px}.pqr-description{margin-top:6px!important}
.pqr-choice-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-top:9px}.pqr-choice-grid label{cursor:pointer}.pqr-choice-grid input{position:absolute;width:1px;height:1px;opacity:0}.pqr-choice-grid span{display:flex;min-height:52px;align-items:center;gap:10px;padding:0 15px;border:1px solid #d9e0e9;border-radius:10px;background:#fff;color:#263650;font-size:12px;font-weight:750;transition:.17s ease}.pqr-choice-grid span i{font-size:17px}.pqr-choice-grid input:checked+span{border:2px solid var(--pqr-navy);background:#f5f7fa;color:var(--pqr-navy);padding-left:14px}.pqr-choice-grid input:focus-visible+span{outline:3px solid rgba(16,33,63,.12)}
.pqr-wizard-panel .pqr-upload{margin-top:0}.pqr-wizard-panel .pqr-conditional{margin-top:12px!important}.pqr-wizard-actions{display:flex;justify-content:space-between;gap:10px;margin-top:25px;padding-top:18px;border-top:1px solid #e8edf3}.pqr-wizard-actions--end{justify-content:flex-end}.pqr-wizard-actions .pqr-primary,.pqr-wizard-actions .pqr-secondary{min-width:145px;height:42px}.pqr-policy{display:flex;align-items:flex-start;gap:12px;margin:0 0 17px;padding:14px;border:1px solid #dbe4ef;border-radius:11px;background:#f6f9fc;text-align:left}.pqr-policy>i{color:var(--pqr-green);font-size:22px}.pqr-policy strong{color:var(--pqr-navy);font-size:12px}.pqr-policy p{margin:3px 0 0;color:var(--pqr-muted);font-size:10px;line-height:1.45}.pqr-wizard-panel .pqr-review{margin-top:3px}.pqr-wizard-panel .pqr-review p{position:relative;padding-left:38px;text-align:left}.pqr-wizard-panel .pqr-review p>i{position:absolute;left:12px;top:13px;color:#6d7d93;font-size:15px}
@media(max-width:700px){.pqr-wizard-page{padding-top:14px}.pqr-wizard-page .pqr-hero{margin-bottom:8px}.pqr-wizard-steps{grid-template-columns:auto 28px auto 28px auto;gap:5px;margin:17px auto 21px}.pqr-wizard-steps>div{margin-top:19px}.pqr-wizard-steps button{width:72px;font-size:10px}.pqr-wizard-steps button i{width:40px;height:40px;font-size:16px}.pqr-wizard-panel{padding:22px 16px 18px;border-radius:14px}.pqr-wizard-panel>header h2{font-size:19px}.pqr-choice-grid{grid-template-columns:1fr}.pqr-wizard-actions .pqr-primary,.pqr-wizard-actions .pqr-secondary{min-width:0;flex:1}.pqr-wizard-panel .pqr-review p{padding-left:34px}}
.pqr-wizard-steps--seven{display:flex;max-width:920px;align-items:flex-start;gap:8px}.pqr-wizard-steps--seven>div{flex:1 1 45px;min-width:24px}.pqr-wizard-steps--seven button{flex:0 0 82px}.pqr-generated-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:11px;margin-bottom:18px}.pqr-generated-grid article{display:flex;align-items:center;gap:11px;padding:16px;border:1px solid #dfe6ef;border-radius:11px;background:#f8fafc}.pqr-generated-grid article>i{display:grid;place-items:center;width:36px;height:36px;flex:0 0 36px;border-radius:10px;background:#e9eef5;color:var(--pqr-navy);font-size:17px}.pqr-generated-grid span{display:block;color:var(--pqr-muted);font-size:9px;font-weight:750;text-transform:uppercase}.pqr-generated-grid strong{display:block;margin-top:3px;color:var(--pqr-navy);font-size:11px}
@media(max-width:820px){.pqr-wizard-steps--seven{justify-content:flex-start;overflow-x:auto;padding:5px 8px 12px;scrollbar-width:thin}.pqr-wizard-steps--seven button{flex-basis:68px}.pqr-wizard-steps--seven>div{flex-basis:22px;min-width:22px}.pqr-wizard-steps--seven button span{font-size:9px}.pqr-generated-grid{grid-template-columns:1fr}}
.pqr-inline-error{display:block;min-height:16px;margin-top:8px;color:var(--pqr-danger);font-size:11px;font-weight:700}.pqr-wizard-panel fieldset.has-error{padding:10px;border:1px solid #e4a4ac;border-radius:11px;background:#fff8f8}

/* Tema PQR minimalista */
.pqr-public,.pqr-success{font-weight:400}.pqr-hero{box-shadow:0 6px 18px rgba(16,33,63,.09)}.pqr-hero>span{font-weight:600}.pqr-hero h1{font-size:27px;font-weight:600;letter-spacing:-.015em}.pqr-hero p{font-weight:400;opacity:.82}.pqr-wizard-steps button{font-weight:400}.pqr-wizard-steps button.is-active{font-weight:600}.pqr-wizard-steps button i{box-shadow:none}.pqr-wizard-steps button.is-active i{box-shadow:0 0 0 3px rgba(16,33,63,.08)}.pqr-wizard-panel{border-color:#e5eaf0;box-shadow:0 6px 20px rgba(15,35,65,.045)}.pqr-wizard-panel>header h2{font-size:20px;font-weight:600;letter-spacing:-.01em}.pqr-wizard-panel>header p{font-weight:400}.pqr-wizard-panel label,.pqr-wizard-panel legend{font-weight:600}.pqr-wizard-panel input,.pqr-wizard-panel select,.pqr-wizard-panel textarea{font-weight:400}.pqr-subsection h3{font-weight:600}.pqr-choice-grid span{font-weight:500}.pqr-options span{font-weight:500}.pqr-generated-grid span{font-weight:500}.pqr-generated-grid strong{font-weight:600}.pqr-upload>strong{font-weight:600}.pqr-file-item>div strong{font-weight:500}.pqr-review span{font-weight:500}.pqr-review strong{font-weight:600}.pqr-policy strong{font-weight:600}.pqr-consent span{font-weight:500}.pqr-primary,.pqr-secondary{font-weight:600;box-shadow:none}.pqr-primary:hover{background:#172d50}.pqr-secondary:hover{background:#f7f9fc}.pqr-auto-note{font-weight:400}.pqr-inline-error{font-weight:500}
.pqr-success{max-width:650px;margin:68px auto;padding:38px 44px;border-color:#e1e7ef;border-radius:18px;box-shadow:0 8px 24px rgba(15,35,65,.045)}.pqr-success>i{font-size:54px;stroke-width:1}.pqr-success h1{max-width:520px;margin:18px auto 12px;color:var(--pqr-navy);font-size:29px;font-weight:600;line-height:1.25;letter-spacing:-.018em}.pqr-success>p:not(.pqr-case-number){max-width:540px;margin:17px auto;color:#526078;font-size:13px;line-height:1.55}.pqr-success .pqr-case-number{margin:0 auto;padding:11px 14px;border:1px solid #e1e8f2;border-radius:10px;background:#f5f8fc;color:#273750;font-size:15px;font-weight:400}.pqr-success .pqr-case-number strong{font-weight:600}.pqr-success .pqr-primary{margin-top:2px;padding:0 18px}
@media(max-width:600px){.pqr-hero h1{font-size:23px}.pqr-success{margin:30px auto;padding:30px 19px}.pqr-success h1{font-size:24px}.pqr-success>i{font-size:48px}}

/* Detalle administrativo PQR */
.pqr-case-page{width:100%;overflow-x:hidden;padding-top:24px}.pqr-case-header{display:flex;max-width:1160px;align-items:flex-end;justify-content:space-between;gap:18px;margin:0 auto 18px}.pqr-back{display:inline-flex;align-items:center;gap:7px;margin-bottom:15px;padding:8px 11px;border:1px solid #dfe5ed;border-radius:999px;background:#fff;color:#53627a;font-size:11px;font-weight:500;text-decoration:none!important;transition:.16s ease}.pqr-back:hover{border-color:#bfcada;background:#f8fafc;color:var(--pqr-navy)}.pqr-case-title>span{color:#718096;font-size:9px;font-weight:500;letter-spacing:.12em;text-transform:uppercase}.pqr-case-title h1{margin:4px 0;color:var(--pqr-navy);font-size:27px;font-weight:600;letter-spacing:-.02em}.pqr-case-title p{display:flex;align-items:center;gap:8px;margin:0;color:#637188;font-size:12px}.pqr-case-title p i{display:block;width:4px;height:4px;border-radius:50%;background:#aab5c4}.pqr-pdf-button{height:40px;font-weight:500}
.pqr-case-steps{display:flex;max-width:1160px;gap:5px;margin:0 auto 16px;padding:9px;overflow-x:auto;border:1px solid #e2e7ee;border-radius:14px;background:#fff;scrollbar-width:thin}.pqr-case-steps button{display:flex;min-width:78px;flex:1 0 78px;flex-direction:column;align-items:center;gap:5px;padding:8px 6px;border:0;border-radius:9px;background:transparent;color:#728096;font-size:9px;font-weight:400;cursor:pointer;transition:.16s ease}.pqr-case-steps button b{display:grid;place-items:center;width:25px;height:25px;border:1px solid #dae1ea;border-radius:50%;background:#f8fafc;color:#627189;font-size:10px;font-weight:500}.pqr-case-steps button:hover{background:#f7f9fc;color:var(--pqr-navy)}.pqr-case-steps button.is-active{background:#f0f4f9;color:var(--pqr-navy);font-weight:600}.pqr-case-steps button.is-active b{border-color:var(--pqr-navy);background:var(--pqr-navy);color:#fff}
.pqr-case-workspace{max-width:1160px;margin:0 auto}.pqr-case-panels{min-width:0}.pqr-case-panel{min-height:390px;padding:27px 30px;border:1px solid #e2e8f0;border-radius:16px;background:#fff;box-shadow:0 7px 22px rgba(15,35,65,.045);animation:pqrPanelIn .2s ease}.pqr-case-panel[hidden]{display:none!important}.pqr-case-panel>header{display:flex;align-items:flex-start;gap:11px;margin-bottom:23px;padding-bottom:17px;border-bottom:1px solid #edf1f5}.pqr-case-panel>header>span{display:grid;place-items:center;width:30px;height:30px;flex:0 0 30px;border-radius:9px;background:#edf2f8;color:var(--pqr-navy);font-size:10px;font-weight:600}.pqr-case-panel>header h2{margin:0;color:var(--pqr-navy);font-size:20px;font-weight:600;letter-spacing:-.01em}.pqr-case-panel>header p{margin:4px 0 0;color:#6b788d;font-size:11px;font-weight:400}.pqr-data-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.pqr-data-grid article{padding:14px;border:1px solid #e5eaf0;border-radius:10px;background:#fafbfd}.pqr-data-grid article>span,.pqr-note>span,.pqr-feature-value span{display:block;margin-bottom:4px;color:#778399;font-size:9px;font-weight:500;text-transform:uppercase}.pqr-data-grid article>strong,.pqr-feature-value strong{display:block;color:#263650;font-size:12px;font-weight:500;overflow-wrap:anywhere}.pqr-state-pill{display:inline-flex!important;width:max-content;padding:5px 9px;border-radius:999px;background:#eaf1f8;color:#294568!important;font-size:10px!important;font-weight:500!important}.pqr-feature-value{display:flex;align-items:center;gap:13px;padding:18px;border:1px solid #e1e7ef;border-radius:12px;background:#f8fafc}.pqr-feature-value>i{display:grid;place-items:center;width:42px;height:42px;border-radius:11px;background:#e8eef6;color:var(--pqr-navy);font-size:19px}.pqr-tag-list{display:flex;flex-wrap:wrap;gap:8px}.pqr-tag-list>span{padding:7px 11px;border:1px solid #dce4ed;border-radius:999px;background:#f8fafc;color:#42526a;font-size:11px;font-weight:400}.pqr-note{margin-top:16px;padding:14px;border-radius:10px;background:#f8fafc}.pqr-note p{margin:0;color:#334155;font-size:12px}.pqr-long-text{padding:18px;border-left:3px solid #cbd7e5;border-radius:0 10px 10px 0;background:#f8fafc;color:#344258;font-size:13px;line-height:1.65;white-space:pre-wrap}.pqr-evidence-list{display:grid;gap:8px}.pqr-evidence-list>a{display:grid;grid-template-columns:36px minmax(0,1fr) 20px;align-items:center;gap:10px;padding:10px 12px;border:1px solid #e1e7ef;border-radius:10px;background:#fafbfd;color:#344258;text-decoration:none!important}.pqr-evidence-list>a>i:first-child{display:grid;place-items:center;width:36px;height:36px;border-radius:9px;background:#eaf5ef;color:var(--pqr-green)}.pqr-evidence-list>a span{min-width:0}.pqr-evidence-list>a strong{display:block;overflow:hidden;font-size:11px;font-weight:500;text-overflow:ellipsis;white-space:nowrap}.pqr-evidence-list>a small{display:block;margin-top:2px;color:#7b8799;font-size:9px}.pqr-evidence-list>a>i:last-child{color:#8a96a8}.pqr-empty-state{display:grid;place-items:center;min-height:150px;color:#8490a2;text-align:center}.pqr-empty-state i{font-size:28px}.pqr-empty-state p{margin:8px 0 0;font-size:11px}
.pqr-internal-form label,.pqr-internal-form legend{display:block;color:var(--pqr-navy);font-size:11px;font-weight:500}.pqr-internal-form input,.pqr-internal-form select,.pqr-internal-form textarea{display:block;width:100%;min-height:41px;margin-top:6px;padding:9px 11px;border:1px solid #d7dee8;border-radius:9px;background:#fff;color:#263650;font:inherit;font-size:12px;outline:none}.pqr-internal-form textarea{min-height:105px;resize:vertical;line-height:1.5}.pqr-internal-form input:focus,.pqr-internal-form select:focus,.pqr-internal-form textarea:focus{border-color:var(--pqr-navy);box-shadow:0 0 0 3px rgba(16,33,63,.07)}.pqr-internal-form fieldset{margin:16px 0;padding:0;border:0}.pqr-internal-form footer{display:flex;justify-content:flex-end;margin-top:17px}.pqr-internal-form .pqr-primary{font-weight:500}.pqr-action-list{display:grid;gap:8px}.pqr-action-list>article{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 13px;border:1px solid #e3e8ef;border-radius:10px;background:#fafbfd}.pqr-action-list>article strong{display:block;color:#344258;font-size:11px;font-weight:500}.pqr-action-list>article div>span{display:block;margin-top:3px;color:#7b8799;font-size:9px}.pqr-timeline{display:grid;gap:0}.pqr-timeline article{display:grid;grid-template-columns:28px minmax(0,1fr);gap:10px;padding:10px 0;border-bottom:1px solid #edf1f5}.pqr-timeline article>i{display:grid;place-items:center;width:28px;height:28px;border-radius:8px;background:#eef3f8;color:#526985}.pqr-timeline strong{display:block;color:#344258;font-size:11px;font-weight:500}.pqr-timeline span{display:block;margin-top:2px;color:#8490a2;font-size:9px}.pqr-timeline p{margin:4px 0 0;color:#617086;font-size:10px}.pqr-case-navigation{display:grid;grid-template-columns:150px 1fr 150px;align-items:center;gap:12px;margin-top:12px}.pqr-case-navigation>span{color:#788599;font-size:10px;text-align:center}.pqr-case-navigation button{width:100%;font-weight:500}.pqr-case-navigation button:disabled{cursor:default;opacity:.35}
@media(max-width:760px){.pqr-case-page{padding-top:15px}.pqr-case-header{align-items:flex-start;flex-direction:column}.pqr-case-header>div{width:100%}.pqr-pdf-button{width:100%}.pqr-case-steps{border-radius:11px}.pqr-case-panel{min-height:340px;padding:20px 15px}.pqr-case-panel>header h2{font-size:18px}.pqr-data-grid{grid-template-columns:1fr}.pqr-case-navigation{grid-template-columns:1fr 70px 1fr}.pqr-case-navigation button{font-size:0}.pqr-case-navigation button i{font-size:14px}.pqr-case-navigation button[data-case-next] i{order:0}.pqr-action-list>article{align-items:flex-start;flex-direction:column}}

/* Estabilidad y acabado minimalista del detalle */
html,body{max-width:100%;overflow-x:hidden}.pqr-case-header,.pqr-case-steps,.pqr-case-workspace{width:100%;max-width:1040px}.pqr-case-steps{overscroll-behavior-x:contain;scroll-behavior:smooth}.pqr-case-panels{width:100%;max-width:100%;overflow:hidden}.pqr-case-panel{width:100%;max-width:100%;min-height:420px;overflow:hidden;border-color:#e6ebf1;border-radius:14px;box-shadow:0 4px 16px rgba(15,35,65,.035);animation:none}.pqr-case-panel>header{margin-bottom:20px;padding-bottom:0;border-bottom:0}.pqr-case-panel>header>span{background:#f0f3f7;font-weight:500}.pqr-data-grid article{border:0;background:#f7f9fc}.pqr-feature-value,.pqr-evidence-list>a,.pqr-action-list>article{border-color:#e8edf2;background:#fafbfd}.pqr-case-navigation{margin-top:10px;padding:0 2px}.pqr-case-navigation .pqr-primary,.pqr-case-navigation .pqr-secondary{height:39px;border-radius:9px}.pqr-case-steps button{font-weight:400}.pqr-case-steps button.is-active{font-weight:500}.pqr-case-steps button b{font-weight:400}.pqr-case-steps button.is-active b{font-weight:500}
@media(max-width:760px){.pqr-case-panel{min-height:380px}.pqr-case-header,.pqr-case-steps,.pqr-case-workspace{max-width:100%}}

/* Texto corporativo sobre la portada blanca. */
.pqr-page .pqr-hero,.pqr-page .pqr-hero h1{color:#1c2d52!important}
.pqr-page .pqr-hero>span{color:#405979!important}
.pqr-page .pqr-hero p{color:#61718a!important;opacity:1}
/* Queja original visible y gestión interna desde el punto 8 */
.pqr-complaint-card,.pqr-internal-heading{width:100%;max-width:1040px;margin:0 auto 18px}.pqr-complaint-card{overflow:hidden;border:1px solid #e2e8f0;border-radius:14px;background:#fff;box-shadow:0 4px 16px rgba(15,35,65,.035)}.pqr-complaint-card>summary{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 22px;cursor:pointer;list-style:none}.pqr-complaint-card>summary::-webkit-details-marker{display:none}.pqr-complaint-card>summary strong{display:block;color:var(--pqr-navy);font-size:16px;font-weight:600}.pqr-complaint-card>summary small{display:block;margin-top:3px;color:#718096;font-size:11px;font-weight:400}.pqr-readonly-badge{padding:5px 9px;border-radius:999px;background:#f1f5f9;color:#64748b;font-size:9px;font-weight:500;text-transform:uppercase}.pqr-complaint-sections{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 24px;padding:2px 22px 22px;border-top:1px solid #edf1f5}.pqr-complaint-section{min-width:0;padding:20px 0;border-bottom:1px solid #edf1f5}.pqr-complaint-section h2{margin:0 0 12px;color:#263650;font-size:13px;font-weight:600}.pqr-complaint-section .pqr-data-grid{gap:8px}.pqr-complaint-section .pqr-data-grid>div{min-width:0;padding:11px 12px;border-radius:9px;background:#f8fafc}.pqr-complaint-section .pqr-data-grid>div>span{display:block;margin-bottom:3px;color:#7b8799;font-size:8px;font-weight:500;text-transform:uppercase}.pqr-complaint-section .pqr-data-grid>div>strong{display:block;color:#334155;font-size:11px;font-weight:500;overflow-wrap:anywhere}.pqr-data-wide{grid-column:1/-1}.pqr-complaint-section .pqr-long-text{margin:0}.pqr-complaint-section .pqr-evidence-list{display:block;margin:0;padding-left:18px}.pqr-complaint-section .pqr-evidence-list li{margin:7px 0;color:#53627a;font-size:11px}.pqr-complaint-section .pqr-evidence-list a{color:#244a78;text-decoration:none}.pqr-complaint-section .pqr-note{margin:0;color:#53627a;font-size:11px;line-height:1.55}.pqr-internal-heading{padding:8px 2px 0}.pqr-internal-heading .pqr-eyebrow,.pqr-case-header .pqr-eyebrow{margin:0 0 4px;color:#7b8799;font-size:9px;font-weight:500;letter-spacing:.1em;text-transform:uppercase}.pqr-internal-heading h2{margin:0;color:var(--pqr-navy);font-size:20px;font-weight:600}.pqr-internal-heading>p:last-child{margin:5px 0 0;color:#6b788d;font-size:11px}.pqr-case-header h1{margin:2px 0;color:var(--pqr-navy);font-size:27px;font-weight:600}.pqr-case-meta{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:7px;color:#6b788d;font-size:10px}.pqr-form-actions{grid-column:1/-1;margin-top:17px}.pqr-form-actions button{height:40px;padding:0 18px;border:0;border-radius:9px;background:var(--pqr-navy);color:#fff;font-size:11px}.pqr-timeline h3{margin:22px 0 12px;color:var(--pqr-navy);font-size:14px;font-weight:600}
@media(max-width:760px){.pqr-complaint-sections{grid-template-columns:1fr;padding:0 15px 15px}.pqr-complaint-card>summary{padding:16px}.pqr-readonly-badge{display:none}.pqr-internal-heading{padding-inline:2px}.pqr-case-meta{align-items:flex-start;flex-direction:column}}

/* Detalle PQR: lectura cómoda y secciones ordenadas. */

/* Panel administrativo PQR: azul, dorado y gris corporativos. */
.pqr-dashboard{--pqr-navy:#082b5c;--pqr-gold:#b89b5e;max-width:1680px;margin:0 auto;padding:28px 32px!important}
.pqr-dashboard .pqr-admin-head{min-height:180px;padding:30px 28% 30px 32px!important;align-items:center;border-radius:18px!important;background:linear-gradient(110deg,#fff,#f4f6fa)!important;gap:28px}
.pqr-dashboard .pqr-admin-head::after{inset:0 0 0 auto;width:25%;height:100%;border:0;border-radius:0;background:linear-gradient(90deg,#f4f6fa00,#082b5c40),url('/img/restauraciones/corona.jpg') center/cover no-repeat;opacity:.8}
.pqr-dashboard .pqr-admin-head>div:first-child{flex:1}
.pqr-dashboard .pqr-admin-head h1{font-size:36px!important;font-weight:600!important;color:#082b5c!important;line-height:1.2}
.pqr-dashboard .pqr-admin-head p{font-size:16px;color:#667790;opacity:1;margin-top:10px}
.pqr-dashboard .pqr-admin-head>div>span{font-size:12px;color:#667790;font-weight:600}
.pqr-dashboard .pqr-head-actions{flex-wrap:wrap;flex-shrink:0}
.pqr-dashboard .pqr-primary,.pqr-dashboard .pqr-secondary{font-size:14px;min-height:44px;padding:0 18px}
.pqr-dashboard .pqr-stats{gap:12px}
.pqr-dashboard .pqr-stats article{display:flex;align-items:center;gap:16px;padding:20px 16px;min-width:0;border-radius:15px!important;background:#fff!important;box-shadow:0 5px 20px #082b5c08!important}
.pqr-dashboard .pqr-stats article>i{display:grid;place-items:center;flex:0 0 48px;width:48px;height:48px;border-radius:50%;font-size:24px;color:#082b5c;background:#edf2f8}
.pqr-dashboard .pqr-stats .pqr-stat-gold>i{color:#a48647;background:#f8f3e8}
.pqr-dashboard .pqr-stats .pqr-stat-gray>i{color:#667790;background:#f0f2f5}
.pqr-dashboard .pqr-stats strong{font-size:30px;font-weight:600;line-height:1.2}
.pqr-dashboard .pqr-stats span{display:block;margin-top:6px;font-size:13px;line-height:1.4}
.pqr-dashboard .pqr-filters{grid-template-columns:1.8fr repeat(3,minmax(0,1fr)) repeat(2,minmax(125px,.8fr)) minmax(150px,1fr);gap:14px 12px;padding:18px;border:1px solid #dbe6f2;border-radius:16px;background:#fff}
.pqr-dashboard .pqr-filters label{min-width:0;margin:0;display:block}
.pqr-dashboard .pqr-filters label>span{display:block;font-size:12px;color:#667790;margin-bottom:6px}
.pqr-dashboard .pqr-filters input,.pqr-dashboard .pqr-filters select{width:100%;height:44px;font-size:14px;color:#082b5c}
.pqr-dashboard .pqr-filters .md-responsive-select-input{margin:0!important;font-size:14px!important}
.pqr-dashboard .pqr-filter-actions{grid-column:1/-1;display:flex;justify-content:space-between;gap:12px}
.pqr-dashboard .pqr-filter-actions .pqr-primary{min-width:200px}
.pqr-dashboard .pqr-table{min-width:1120px}
.pqr-dashboard .pqr-table th{background:#f4f6fa!important;font-size:14px;font-weight:600;padding:18px}
.pqr-dashboard .pqr-table td{padding:20px 18px;font-size:14px;vertical-align:middle;color:#243b59}
.pqr-dashboard .pqr-table td small{font-size:13px;margin-top:6px;line-height:1.4}
.pqr-dashboard .pqr-table td strong{font-weight:600}
.pqr-dashboard .pqr-table tbody tr:hover{background:#f9fafc}
.pqr-dashboard .pqr-badge{display:inline-flex;align-items:center;gap:7px;white-space:nowrap;font-size:13px;font-weight:600;color:#082b5c;background:#edf2f8;padding:8px 11px}
.pqr-dashboard .pqr-badge i{font-size:7px;color:#b89b5e}
.pqr-dashboard .pqr-actions{display:flex;gap:8px;align-items:center}
.pqr-dashboard .pqr-actions a{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:38px;padding:0 12px;border:1px solid #dbe6f2;border-radius:8px;color:#082b5c;font-size:13px;font-weight:600;text-decoration:none;margin:0}
@media(max-width:1300px){.pqr-dashboard .pqr-stats{grid-template-columns:repeat(3,minmax(0,1fr))}.pqr-dashboard .pqr-filters{grid-template-columns:repeat(4,minmax(0,1fr))}.pqr-dashboard .pqr-admin-head{padding-right:24%!important}.pqr-dashboard .pqr-admin-head h1{font-size:30px!important}}
@media(max-width:800px){.pqr-dashboard{padding:20px 16px!important}.pqr-dashboard .pqr-admin-head{flex-direction:column;align-items:flex-start;padding:24px!important}.pqr-dashboard .pqr-admin-head::after{opacity:.12;width:40%}.pqr-dashboard .pqr-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.pqr-dashboard .pqr-stats{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:480px){.pqr-dashboard .pqr-stats article{gap:10px;padding:14px 10px}.pqr-dashboard .pqr-stats article>i{width:36px;height:36px;flex-basis:36px;font-size:20px}.pqr-dashboard .pqr-stats strong{font-size:25px}.pqr-dashboard .pqr-filters{grid-template-columns:minmax(0,1fr)}.pqr-dashboard .pqr-filter-actions{flex-direction:column}.pqr-dashboard .pqr-head-actions{width:100%}.pqr-dashboard .pqr-head-actions>a{flex:1}}
.pqr-history-modal .modal-content{border-radius:18px!important;overflow:hidden}
.pqr-history-modal .modal-header{padding:22px 24px;align-items:flex-start;border-bottom:1px solid #dfe7f2}
.pqr-history-modal .modal-title{display:flex;align-items:center;gap:10px;font-size:22px!important;font-weight:600!important;color:#1c2d52}
.pqr-history-modal .modal-header p{margin:6px 0 0;font-size:13px;color:#61718a}
.pqr-history-modal .modal-body{padding:20px 24px;max-height:65vh;overflow-y:auto}
.pqr-history-modal h3{font-size:16px!important;font-weight:600;color:#1c2d52;margin:10px 0 16px}
.pqr-history-events{margin-bottom:24px}
.pqr-history-events article{display:grid;grid-template-columns:36px minmax(0,1fr);gap:14px;padding:0 0 20px;position:relative}
.pqr-history-events article>i{display:grid;place-items:center;width:36px;height:36px;border-radius:10px;background:#edf2fa;color:#1c2d52;font-size:17px}
.pqr-history-events article strong{display:block;font-size:14px;font-weight:600;color:#1c2d52;overflow-wrap:anywhere}
.pqr-history-events article p{margin:5px 0;color:#61718a;font-size:13px;line-height:1.6}
.pqr-history-note{padding:10px 12px;border:1px solid #e1e8f2;border-radius:8px;font-size:14px;color:#344258;white-space:pre-wrap;overflow-wrap:anywhere}
.pqr-history-modal .modal-footer{padding:14px 24px;border-top:1px solid #dfe7f2}
@media(max-width:576px){.pqr-history-modal .modal-header,.pqr-history-modal .modal-body{padding:18px 16px}.pqr-history-modal .modal-title{font-size:19px!important}}
.pqr-case-page .pqr-action-draft{display:grid;gap:14px;padding:16px 0;border-bottom:1px solid #e3e8ef;margin-bottom:16px}
.pqr-case-page .pqr-action-draft[hidden]{display:none!important}
.pqr-case-page .pqr-action-hint{font-size:13px!important;color:#61718a;margin:10px 0 18px}
.pqr-case-page [data-add-action]{font-size:14px!important}
.pqr-case-page [data-add-action]:disabled{opacity:.5;cursor:not-allowed;transform:none}
.pqr-case-page .pqr-internal-form>footer,.pqr-case-page .pqr-internal-form>.pqr-form-actions{display:none!important}
.pqr-case-page .pqr-case-navigation [hidden]{display:none!important}
.pqr-case-page .pqr-case-navigation [data-case-save]{grid-column:3}
.pqr-case-page .pqr-management-feedback{font-size:14px!important;color:#b42318;margin:14px 0}
.pqr-case-page .pqr-action-list strong,.pqr-case-page .pqr-action-list p,.pqr-case-page .pqr-action-list span,.pqr-case-page .pqr-timeline strong,.pqr-case-page .pqr-timeline p,.pqr-case-page .pqr-timeline small,.pqr-case-page .pqr-timeline span,.pqr-case-page .pqr-empty-state{font-size:14px!important;line-height:1.55}
.pqr-case-page nav.pqr-case-steps button span{font-size:13px!important}
.pqr-case-page nav.pqr-case-steps{border:0!important;border-radius:0!important;box-shadow:none!important;background:transparent!important;background-image:none!important}
.pqr-case-page nav.pqr-case-steps button,.pqr-case-page nav.pqr-case-steps button:hover,.pqr-case-page nav.pqr-case-steps button.is-active{border:0!important;border-radius:0!important;background:transparent!important;box-shadow:none!important;transform:none!important;font-size:11px!important;font-weight:400!important;line-height:1.4!important}
.pqr-case-page nav.pqr-case-steps button.is-active{font-weight:600!important}
.pqr-case-page nav.pqr-case-steps button i{width:44px!important;height:44px!important;font-size:18px!important}
@media(max-width:700px){.pqr-case-page nav.pqr-case-steps button{font-size:10px!important}.pqr-case-page nav.pqr-case-steps button i{width:40px!important;height:40px!important;font-size:16px!important}}
.pqr-case-page .pqr-case-steps{max-width:900px!important;margin:22px auto 30px!important;padding:4px!important;gap:28px!important}
.pqr-case-page .pqr-case-steps button{flex:1 0 86px!important;min-width:86px!important;gap:7px!important;padding:0!important;font-size:12px!important}
.pqr-case-page .pqr-case-steps button:not(:last-child)::after{top:21px!important;left:calc(50% + 38px)!important;width:calc(100% - 48px)!important}
.pqr-case-page .pqr-case-panel{padding:28px 30px 24px!important;border:1px solid #e3e8ef!important;box-shadow:0 6px 20px rgba(15,35,65,.045)!important}
.pqr-case-page .pqr-case-panel>header{border:0!important;padding:0!important;margin-bottom:22px!important}
.pqr-case-page .pqr-case-panel>header>span{display:none!important}
.pqr-case-page .pqr-case-panel>header h2{font-size:26px!important;font-weight:600!important;margin:0!important}
.pqr-case-page .pqr-case-panel>header p{margin:5px 0 0!important}
.pqr-case-page .pqr-case-panel>.pqr-case-navigation{margin-top:25px!important;padding:18px 0 0!important;border-top:1px solid #e8edf3!important}
.pqr-case-page .pqr-case-navigation button{min-height:42px!important;border-radius:8px!important;font-size:14px!important}
@media(max-width:760px){.pqr-case-page .pqr-case-panel{padding:22px 16px 18px!important}.pqr-case-page .pqr-case-steps{gap:16px!important}.pqr-case-page .pqr-case-panel>header h2{font-size:22px!important}.pqr-case-page .pqr-case-steps button:not(:last-child)::after{width:calc(100% - 60px)!important}}
/* Seguimiento interno con el mismo patrón del formulario público. */
.pqr-case-page .pqr-case-steps{padding:12px 4px;margin:20px auto 26px;border:0;background:transparent;gap:20px;overflow-x:auto}
.pqr-case-page .pqr-case-steps button{position:relative;flex:1 0 110px;min-width:110px;padding:4px 0;gap:9px;background:transparent!important;border-radius:0;font-size:13px!important;color:#607089}
.pqr-case-page .pqr-case-steps button:not(:last-child)::after{content:"";position:absolute;left:calc(50% + 31px);top:26px;width:calc(100% - 42px);height:1px;background:#cfd7e3;pointer-events:none}
.pqr-case-page .pqr-case-steps button i{display:grid;place-items:center;width:44px;height:44px;border:1px solid #d9e0ea;border-radius:50%;background:#f8fafc;color:#718096;font-size:18px}
.pqr-case-page .pqr-case-steps button.is-active{font-weight:600;color:#10213f}
.pqr-case-page .pqr-case-steps button.is-active i{border-color:#10213f;background:#10213f;color:#fff;box-shadow:0 0 0 3px rgba(16,33,63,.08)}
.pqr-case-page .pqr-case-panel{min-height:0;padding:28px 30px;border-radius:16px;box-shadow:0 6px 20px rgba(15,35,65,.045)}
.pqr-case-page .pqr-case-panel>header{margin-bottom:24px;padding-bottom:16px;border-bottom:1px solid #edf1f5}
.pqr-case-page .pqr-case-panel>header h2{font-size:22px!important;font-weight:600!important;line-height:1.3;letter-spacing:0!important}
.pqr-case-page .pqr-case-panel>header>span{width:34px;height:34px;flex-basis:34px;font-size:13px}
.pqr-case-page .pqr-internal-heading h2{font-size:24px!important;font-weight:600!important}
.pqr-case-page .pqr-case-navigation{padding-top:16px;margin-top:16px;border-top:1px solid #edf1f5}
.pqr-case-page .pqr-case-navigation>span{font-size:13px}
@media(max-width:760px){.pqr-case-page .pqr-case-panel{padding:22px 16px}.pqr-case-page .pqr-case-steps{gap:8px}.pqr-case-page .pqr-case-steps button{flex-basis:98px;min-width:98px}.pqr-case-page .pqr-case-navigation{grid-template-columns:1fr auto 1fr}}
.pqr-case-page{font-size:14px!important}
.pqr-case-page .pqr-case-header{align-items:center;gap:24px;margin-bottom:22px}
.pqr-case-page .pqr-case-header h1{font-size:30px!important;line-height:1.2!important}
.pqr-case-page .pqr-case-meta{font-size:13px!important;gap:10px}
.pqr-case-page .pqr-eyebrow{font-size:11px!important}
.pqr-case-page .pqr-back{font-size:13px!important;border-radius:8px;margin-bottom:12px}
.pqr-case-page .pqr-head-actions{display:flex;flex-wrap:wrap;gap:10px}
.pqr-case-page .pqr-primary,.pqr-case-page .pqr-secondary{font-size:14px!important;min-height:42px}
.pqr-case-page .pqr-state-pill{font-size:12px!important}
.pqr-case-page .pqr-complaint-card>summary{padding:20px 24px;background:#f4f6fa}
.pqr-case-page .pqr-complaint-card>summary strong{font-size:18px!important}
.pqr-case-page .pqr-complaint-card>summary small{font-size:13px!important;margin-top:5px}
.pqr-case-page .pqr-readonly-badge{font-size:11px!important}
.pqr-case-page .pqr-complaint-sections{grid-template-columns:minmax(0,1fr);gap:0;padding:0 24px 12px}
.pqr-case-page .pqr-complaint-section{padding:22px 0;align-self:start}
.pqr-case-page .pqr-complaint-section h2{font-size:18px!important;line-height:1.35!important;font-weight:600!important;margin:0 0 14px!important;letter-spacing:0!important}
.pqr-case-page .pqr-complaint-section .pqr-data-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px 18px}
.pqr-case-page .pqr-complaint-section .pqr-data-grid>div{padding:12px 14px;border:1px solid #e6ebf2}
.pqr-case-page .pqr-complaint-section .pqr-data-grid>div>span{font-size:12px!important;line-height:1.4; margin-bottom:6px;text-transform:none;color:#61718a}
.pqr-case-page .pqr-complaint-section .pqr-data-grid>div>strong{font-size:14px!important;line-height:1.55;font-weight:500!important}
.pqr-case-page .pqr-complaint-section .pqr-data-grid>div>strong:empty::before{content:"Sin registrar";color:#7b8799;font-weight:400}
.pqr-case-page .pqr-tag-list>span{font-size:13px!important;padding:6px 10px}
.pqr-case-page .pqr-long-text,.pqr-case-page .pqr-complaint-section .pqr-note,.pqr-case-page .pqr-complaint-section .pqr-evidence-list li{font-size:14px!important;line-height:1.65}
.pqr-case-page .pqr-internal-heading>p:last-child,.pqr-case-page .pqr-case-panel>header p{font-size:13px!important}
.pqr-case-page .pqr-case-panel label,.pqr-case-page .pqr-case-panel legend,.pqr-case-page .pqr-case-panel input,.pqr-case-page .pqr-case-panel textarea,.pqr-case-page .pqr-case-panel select,.pqr-case-page .pqr-case-steps button{font-size:14px!important}
@media(max-width:760px){
 .pqr-case-page .pqr-complaint-section .pqr-data-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
 .pqr-case-page .pqr-case-header{align-items:stretch;gap:16px}
 .pqr-case-page .pqr-head-actions>a{flex:1;text-align:center}
 .pqr-case-page .pqr-complaint-sections{padding:0 16px 8px}
}
@media(max-width:480px){
 .pqr-case-page .pqr-complaint-section .pqr-data-grid{grid-template-columns:minmax(0,1fr)}
 .pqr-case-page .pqr-case-header h1{font-size:26px!important}
 .pqr-case-page .pqr-complaint-card>summary{padding:16px}
}

/* Ancho e identidad compartidos en todo el módulo PQR. */
body .md-page-main .pqr-page{background:transparent!important;background-image:none!important}
body .pqr-page .pqr-wizard-steps,body .pqr-page nav.pqr-case-steps{padding-top:8px!important;padding-bottom:12px!important;align-items:flex-start;overflow-y:hidden}
body .pqr-page .pqr-wizard-steps button,body .pqr-page nav.pqr-case-steps button{overflow:visible!important;flex-shrink:0}
body .pqr-page .pqr-wizard-steps button i,body .pqr-page nav.pqr-case-steps button i{flex-shrink:0!important;box-sizing:border-box}
body .pqr-page .pqr-wizard-steps>div{margin-top:21px}
body .pqr-page .pqr-complaint-card>summary{background:#f4f6fa!important;background-image:none!important;border-bottom:1px solid #dbe6f2;padding:20px 24px;position:relative}
body .pqr-page .pqr-complaint-card>summary::before{content:"";position:absolute;left:0;top:18px;bottom:18px;width:3px;background:#b89b5e;border-radius:0 3px 3px 0}
body .pqr-page .pqr-complaint-card>summary strong{color:#082b5c;font-weight:600}
body .pqr-page .pqr-readonly-badge{border:1px solid #dbe2ec;background:#fff;color:#667790}
body .pqr-page .pqr-wizard-panel>header,body .pqr-page .pqr-case-panel>header{background:#f4f6fa!important;background-image:none!important;margin:-28px -30px 24px!important;padding:22px 30px!important;border-bottom:1px solid #dbe6f2!important;border-radius:15px 15px 0 0;position:relative}
body .pqr-page .pqr-wizard-panel>header::before,body .pqr-page .pqr-case-panel>header::before{content:"";position:absolute;left:0;top:20px;bottom:20px;width:3px;border-radius:0 3px 3px 0;background:#b89b5e}
.pqr-history-modal .modal-header{background:#f4f6fa!important;background-image:none!important}
body .pqr-page .pqr-complaint-section h2{display:flex;align-items:center;gap:10px}
body .pqr-page .pqr-complaint-section h2::before{content:"";flex:0 0 6px;width:6px;height:6px;border-radius:50%;background:#b89b5e}
@media(max-width:760px){body .pqr-page .pqr-wizard-panel>header,body .pqr-page .pqr-case-panel>header{margin:-22px -16px 20px!important;padding:18px 16px!important}}
body .pqr-page{--pqr-navy:#082b5c;--pqr-blue:#234574;--pqr-green:#b89b5e;--pqr-danger:#667790;width:100%;max-width:1680px;margin:0 auto;padding:28px 32px!important;color:#243b59;font-size:14px}
body .pqr-page .pqr-hero,body .pqr-page .pqr-admin-head{width:100%;max-width:none!important;min-height:160px;padding:30px 32px!important;border:1px solid #dbe6f2!important;border-radius:18px!important;background:linear-gradient(110deg,#fff,#f4f6fa)!important;box-shadow:0 5px 20px rgba(8,43,92,.05)!important}
body .pqr-page .pqr-hero::before,body .pqr-page .pqr-admin-head::after{display:none!important;content:none!important}
body .pqr-page .pqr-admin-head{align-items:center;justify-content:space-between}
body .pqr-page .pqr-head-actions{margin-left:auto;justify-content:flex-end;flex-wrap:wrap}
body .pqr-page .pqr-hero h1,body .pqr-page .pqr-admin-head h1{font-size:36px!important;font-weight:600!important;line-height:1.2;letter-spacing:0!important;color:#082b5c!important}
body .pqr-page .pqr-hero p,body .pqr-page .pqr-admin-head p{font-size:15px!important;color:#667790!important;max-width:900px;line-height:1.6}
body .pqr-page .pqr-wizard,body .pqr-page .pqr-case-header,body .pqr-page .pqr-case-workspace,body .pqr-page .pqr-complaint-card,body .pqr-page .pqr-internal-heading,body .pqr-page .pqr-success{width:100%;max-width:none!important}
body .pqr-page .pqr-wizard-panel,body .pqr-page .pqr-case-panel,body .pqr-page .pqr-card,body .pqr-page .pqr-success{border:1px solid #dbe6f2;border-radius:16px;box-shadow:0 5px 20px rgba(8,43,92,.04);background:#fff}
body .pqr-page .pqr-primary,body .pqr-page .pqr-secondary{font-size:14px!important;min-height:44px;border-radius:8px!important}
body .pqr-page .pqr-wizard-panel label,body .pqr-page .pqr-wizard-panel legend,body .pqr-page .pqr-wizard-panel input,body .pqr-page .pqr-wizard-panel textarea,body .pqr-page .pqr-wizard-panel select{font-size:14px!important}
body .pqr-page .pqr-generated-grid strong,body .pqr-page .pqr-auto-note,body .pqr-page .pqr-user-list small{font-size:13px!important}
body .pqr-page .pqr-generated-grid span{font-size:12px!important}
body .pqr-page .pqr-wizard-panel>header h2{font-size:24px!important;font-weight:600!important}
body .pqr-page .pqr-wizard-panel>header p{font-size:14px!important}
@media(max-width:800px){
 body .pqr-page{padding:20px 16px!important}
 body .pqr-page .pqr-admin-head,body .pqr-page .pqr-hero{padding:24px!important}
 body .pqr-page .pqr-admin-head{align-items:flex-start;flex-direction:column}
 body .pqr-page .pqr-head-actions{margin-left:0;width:100%;justify-content:flex-end}
 body .pqr-page .pqr-hero h1,body .pqr-page .pqr-admin-head h1{font-size:29px!important}
}
@media(max-width:480px){body .pqr-page .pqr-hero,body .pqr-page .pqr-admin-head{padding:20px!important}body .pqr-page .pqr-hero h1,body .pqr-page .pqr-admin-head h1{font-size:26px!important}}
/* Corona y curvas corporativas en la portada del formulario público. */
body .pqr-public .pqr-hero{position:relative;isolation:isolate;overflow:hidden;min-height:195px;padding:34px 43% 34px 38px!important}
body .pqr-public .pqr-hero::before{display:block!important;content:""!important;position:absolute;z-index:-1;inset:0 0 0 57%;background:linear-gradient(90deg,#f4f6fa,rgba(244,246,250,.08) 35%),url('/img/restauraciones/corona.jpg') center/cover no-repeat;clip-path:ellipse(82% 100% at 79% 50%);opacity:1!important}
body .pqr-public .pqr-hero::after{content:"";position:absolute;z-index:0;right:-7%;top:-55%;width:49%;height:210%;border:2px solid rgba(184,155,94,.55);border-radius:50%;box-shadow:-16px 0 0 -14px rgba(8,43,92,.55),-32px 0 0 -30px rgba(102,119,144,.4);transform:rotate(-18deg);pointer-events:none}
body .pqr-public .pqr-hero>*{position:relative;z-index:1}
@media(max-width:800px){body .pqr-public .pqr-hero{padding:28px 34% 28px 24px!important}body .pqr-public .pqr-hero::before{inset:0 0 0 65%}body .pqr-public .pqr-hero::after{width:38%;right:-10%}}
@media(max-width:480px){body .pqr-public .pqr-hero{padding:24px!important}body .pqr-public .pqr-hero::before{inset:0 0 0 48%;opacity:.16!important}body .pqr-public .pqr-hero::after{opacity:.4}body .pqr-public .pqr-hero p{max-width:90%}}